My printer is making noise
Please open all covers of the device and close them again. Please also check that the toner cartridges are properly seated in the device. For new devices, check whether any transport locks/adhesive strips have been left on or in the device. Request KYOCERA support To request Kyocera support, please click on the button below to […]
My new device does not go into the “Ready” status and does not print
Please note that after you first use your new Kyocera device, it may take up to 20 minutes for it to become ready . We would like to ask you not to switch off the device during this time Request KYOCERA support To request Kyocera support, please click on the button below to access our service centre. Request Support
Where can I find the latest firmware?
Firmware for my device You can find the firmware for your device in our download center.Please follow the link to the download center . Under “Select an option” please enter the device name of your device.In the following window select “Software”. Here you will find the firmware upgrade package and a firmware upgrade tool. If no upgrade […]
Operating system MacOS
Download the driver The printer driver for MacOS can be downloaded from the KYOCERA Document Solutions website . Alternatively, the driver can also be downloaded from the Global DownloadCenter . Unpack drivers After the zip file has been unpacked, you will receive a new file (DMG file), which must be executed by double-clicking. You can then start the driver […]
Operating system Windows
Which driver are you using? Classic Driver The printer is constantly shown as offline FOR DEVICES WITH LAN CONNECTIONThe printer is displayed as offline, but responds again when you wake it up using the device keyboard. This can be caused by SNMP queries that are “empty”. This problem can be solved by disabling the queries […]
ECOSYS M6630 Series
A4 Colour MFP Series. Models covered: ECOSYS M6630cidn ECOSYS M6635cidn Prints have dots, streaks or spots If print quality is reduced, we recommend the following cleaning steps: Please first switch the device off and then on again using the main switch. Laser scanner cleaning: System menu/counter button Adjustment/Maintenance Laser scanner cleaning start Drum mode (if […]
ECOSYS M5526 Series
A4 Colour MFP series. Models covered: ECOSYS M5526cdn ECOSYS M5526cdw Prints have dots, streaks or spots If print quality is reduced, we recommend the following cleaning steps: Please first switch the device off and then on again using the main switch. Laserscanner-Reinigung: System menu/counter button Adjustment/Maintenance Laser scanner cleaning > Press OK and confirm with […]
Operating system Linux
Installation For installation under Unix and Linux systems please use generic PCL or PostScript drivers or the PPD file. CUPS (Common Unix Printing System) is preinstalled on most Linux systems. This provides both generic PCL and PostScript drivers and can alternatively load device-specific PPD (PostScript Printer Description) files. Possible issues In order to prevent possible […]
ECOSYS MA2001w
DISCONTINUED A4 mono MFP. Prints have dots, streaks or spots Please follow the steps below: If print quality is reduced, we recommend the following cleaning steps: Please switch off the device first using the main switch. Corona wire cleaning: To do this, first remove the toner cartridge by pressing the blue button and then the […]
ECOSYS PA2001w
DISCONTINUED A4 mono printer Prints have dots, streaks or spots Please follow the steps below: If print quality is reduced, we recommend the following cleaning steps: Please switch off the device first using the main switch. Corona wire cleaning: To do this, first remove the toner cartridge by pressing the blue button and then the […]