Scan to Email — Error Code Overview

Updated01/10/2024

I need help setting up

General technical requirements

The printer must be connected to a network
An SMTP mail server must be available
If the mail server is not on the local network, a gateway must
be .
If the host names of the servers are used instead of the IP addresses,
a DNS server must be defined

An error occurs during scanning. What error code is displayed?

error code 1101

SMTP/POP3 Server does not exist in the network

Check the SMTP/POP3 server name or IP address
Check the network settings on the device
Check the network to which the device is connected (DNS server, routing, etc.)

error code 1102

Login to SMTP/POP3 server fails

Check the login name and password
Check the SMTP/POP3 server

error code 1104

The domain is not accessible due to settings and locks

Check the SMTP parameters on the device

error code 1105

SMTP protocol is not enabled

Check the SMTP protocol settings on the device

error code 1106

The sender address is not entered on the device

Enter the sender address on the device, check the SMTP settings

error code 2101

Connection to SMTP/POP3 server fails

Check the SMTP/POP3 server name
Check if the network cable is plugged in correctly
Check the SMTP/POP3 port number
Check the network settings of the device
Check the network settings of the network in which the device is integrated
Check the SMTP/POP3 server

error code 2102

Connection to the SMTP/POP3 server fails due to a timeout.

Check the SMTP/POP3 server name
Check the SMTP/POP3 port number
Check the network settings of the device
Check the network settings of the network in which the device is integrated
Check the SMTP/POP3 server

error code 2201

Connection to SMTP/POP3 server fails

Check the network settings of the device
Check the network settings of the network in which the device is integrated

error code 2202

Connection to the SMTP/POP3 server fails due to a timeout.

Check the network settings of the device
Check the network settings of the network in which the device is integrated

error code 2204

Connection to the SMTP/POP3 server fails due to a timeout.

Check the network settings of the device
Check the network settings of the network in which the device is integrated

error code 3101

The SMTP/POP3 server responds incorrectly

Check the network settings on the device
Check the network in which the device is connected
Check the SMTP/POP3 server
Check the entered sender address and the mail account, they must belong together

error code 3201

No SMTP authentication found

Check the SMTP server

The device supports the following SMTP authentications: CRAM-MD5, DIGEST-MD5, PLAIN and LOGIN.

error code 4803

Error creating an SSL connection

Check the certificates on the device
Check the server certificates of the SMTP/POP3 server
Check the SMTP/POP3 configuration of the device and the SMTP/POP3 server

Do you still receive an error message?

If the error cannot be resolved with these measures, there is no way to provide further assistance remotely.

Please provide us with the following information so that we can help you specifically:

status pages, network status pages and service status pages
Screenshot of the configuration from the Command Center
information about the mail server
- Provider
- Authentication method used
- sender address of the email account
- in case of an Exchange please provide information on configuration

Request KYOCERA support

To request Kyocera support, please click on the button below to access our service centre.

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